Speak to Joc Responsabil

The provider publishes the free Romania helpline 0800 800 099, email [email protected], and online counselling through its official help page. It advertises online counselling as available 24/7.

Its phone schedules differ: the homepage says weekdays 10:00–18:00, while the help page says 09:00–17:00. Confirm hours with the provider. Overseas access to the toll-free number is not verified.

English information is available, but counselling in English is not confirmed. Ask about language and appointment availability. Ask the provider how many free sessions are available for your circumstances.

Joc Responsabil is a separate support programme with gambling-industry origins, not ONJN. Its programme description explains that background.

Ask your online operator for exclusion

Article 132 of the remote-gambling norms provides for temporary or permanent exclusion and a short interruption option. Use the operator’s responsible-gambling controls and ask for written confirmation of the accounts and brands covered.

Use the ONJN submission procedure correctly

Order 79/2025, articles 4–8 sets out the formal process. The routes include:

  • Personal filing at ONJN or a territorial office, using the official form and identity requirements.
  • Email to [email protected] with a qualified electronic signature. An ordinary unsigned email is not described as sufficient.
  • The specified notarised or lawyer-attested declaration route.
  • Submission through a licensed organiser, which must forward the prescribed documents.

Use the current official form and keep confirmation that the request was validated and entered. Do not send the form or your identity documents to Casinos Romania.

Understand the timing and coverage

The published procedure says the request becomes binding after a full calendar-day period starting at 00:00 on the day after database entry. It is not an immediate block when you send a message.

Ask ONJN and each operator which online accounts and physical venues your exclusion covers. Keep direct online-account exclusions in place and retain written confirmation. Self-exclusion is a protective measure and does not replace counselling.

If you are helping someone else, the provider’s help page also has routes for friends and family.

Sources & review notes

Follow the references below to read the official material. A source-check date is separate from a law’s effective date or a licence’s validity period. Read how we use official sources.